Terms & Conditions
Last updated: 17 September 2026. These terms and conditions apply to all orders placed through our online shop.
The following general terms and conditions (T&Cs) govern the contractual relationship between you as a consumer and us as the provider for orders placed in the online shop at auroolivenoel.com. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity (§ 13 BGB).
1. Scope and provider
These T&Cs apply, in the version valid at the time of the order, to all contracts concluded through our online shop. We object to any conflicting terms; they only become part of the contract if we expressly agree to them in writing.
The provider and your contracting party is:
- AURO OLIVE S.L. (Spanish Sociedad Limitada)
- Calle Los Esparteros 10, 23537 Bedmar, Jaén, Spain
- Authorised representative: Andrés Quesada Donoso
- Email: hallo@auroolivenoel.com
- Telephone: [PLEASE ADD: telephone number]
- VAT ID: [PLEASE ADD: Spanish VAT ID (ES-VAT)]
- Tax number/CIF: [PLEASE ADD: CIF/NIF of the S.L.]
- Commercial register: [PLEASE ADD: entry in the Registro Mercantil de Jaén, Tomo/Folio/Hoja]
Because we specifically direct our offering at the German market (German-language shop, prices in euros, delivery to Germany), the mandatory consumer-protection provisions of German law apply to you as a consumer whose habitual residence is in Germany (Article 6 of the Rome I Regulation). Further details on the applicable law can be found in section 10.
2. Conclusion of the contract
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding invitation for you to order goods (invitatio ad offerendum).
The ordering process runs as follows:
- You add the desired product to your cart.
- During the order process you enter your details, choose the payment method and see a summary of your order, which you can review and correct before submitting it.
- By clicking the “Order with obligation to pay” button, you make a binding offer to conclude a purchase contract for the goods in your cart.
After submitting the order, you will receive an automatic email confirming receipt of your order and listing its contents (acknowledgement of receipt). This acknowledgement of receipt does not yet constitute acceptance of your offer.
The purchase contract is concluded once we expressly accept your order in a separate email (order confirmation) or – in the case of payment in advance – when we provide you with the payment details and request your payment, but at the latest upon dispatch of the goods.
Pre-order (2026 harvest): Our product “La Lata” (extra virgin olive oil, 100% Picual, 500 ml tin) is currently offered as a pre-order of the 2026 harvest. This means that you order and pay for the oil before it is packed. Delivery only takes place after harvesting and packing; the expected delivery period is [PLEASE ADD: expected delivery/packing period, e.g. “from spring 2026” or a specific month]. We will inform you in good time about the planned dispatch date. Should the harvest or packing be significantly delayed for reasons beyond our control, we will notify you without undue delay; your statutory right of withdrawal (see section 8) remains unaffected by this.
3. Prices and shipping costs
All prices stated are final prices and include statutory VAT. The price per “La Lata” tin (500 ml) is 28.50 EUR incl. VAT (base price: 57.00 EUR/litre). The prices stated in the shop at the relevant time are decisive.
In addition to the price of the goods, shipping costs apply, which are staggered according to the number of tins ordered:
| Order quantity | Shipping costs (incl. VAT) |
|---|---|
| 1 tin | 4.90 EUR |
| 2 tins | 2.45 EUR (–50%) |
| 3 tins or more | free |
The specific shipping costs applicable to your order will be shown to you separately at the latest in the order summary before you submit the order. The shipping costs stated apply to delivery within the European Union.
4. Payment
Payment is currently made exclusively by payment in advance / bank transfer. We may offer further payment methods (e.g. card payment) at a later date.
After completing your order, you will receive our bank details by email:
- Account holder: AURO OLIVE S.L.
- IBAN: [PLEASE ADD: IBAN for payment in advance]
- Payment reference: your order number
The invoice amount must be transferred without deduction to the specified account within [PLEASE ADD: payment period in days, e.g. 7 calendar days] of receiving our request for payment. What matters for meeting the deadline is the point at which the amount reaches us. In the case of a pre-order, we reserve the ordered quantity for you once payment is received; delivery is governed by section 2 and section 5. If your payment is not received on time, we are entitled to withdraw from the contract.
5. Delivery and transfer of risk
We deliver EU-wide to the delivery address you provide. Dispatch is handled by a parcel service provider: [PLEASE ADD: name of shipping service provider, e.g. DHL/GLS].
Unless otherwise agreed and outside the pre-order period, delivery takes place within 3–5 working days of receipt of payment. For pre-orders, the expected delivery period stated in section 2 applies; the goods are delivered after packing.
If an ordered product is unavailable, we will inform you without undue delay. In this case, we will refund any payments already made without undue delay.
Transfer of risk: Because you are a consumer, the risk of accidental loss and accidental deterioration of the goods only passes to you upon handover of the goods to you or to a person authorised by you to receive them (§ 475(2) BGB). This does not apply if you yourself have commissioned the shipping service provider and we did not name that provider to you beforehand.
6. Retention of title
The delivered goods remain our property until the purchase price has been paid in full.
7. Warranty / liability for defects
The statutory provisions on liability for defects under the German Civil Code (§§ 434 et seq. BGB) apply. If the delivered goods are defective, you are entitled, within the framework of the statutory provisions, to subsequent performance (delivery of goods free of defects) as well as – where the statutory requirements are met – the rights to withdraw from the contract, to reduce the purchase price and to claim damages.
The limitation period for claims based on defects is two years from delivery of the goods in the case of newly manufactured items. For foodstuffs, please observe the best-before date stated on the packaging. What is decisive for liability for defects is the condition of the goods at handover.
Please inspect the goods on receipt and notify us of any visible transport damage as promptly as possible. Failing to give this notice has no consequences for your statutory claims; it does, however, help us to assert any claims against the shipping service provider.
8. Right of withdrawal
As a consumer, you have a statutory right of withdrawal. You may withdraw your contractual declaration within 14 days without giving any reason (§§ 312g, 355 BGB).
Important note about our product: Extra virgin olive oil in a sealed tin is a durable product delivered sealed. This product is not subject to any exclusion of the right of withdrawal on grounds of rapid perishability (§ 312g(2) no. 2 BGB). The right of withdrawal therefore applies without restriction within the statutory period – including for pre-orders.
The full details of your right of withdrawal, the deadlines, the procedure and the consequences of withdrawal, as well as the model withdrawal form, can be found in our right of withdrawal policy. To withdraw, a clear declaration is sufficient (e.g. by email to hallo@auroolivenoel.com); you may use the model withdrawal form (Annex 2 to Article 246a § 1(2) EGBGB) for this, but you are not obliged to do so.
9. Consumer dispute resolution
With regard to the out-of-court settlement of consumer disputes, we point out the following pursuant to § 36 of the German Consumer Dispute Resolution Act (VSBG):
We are neither obliged nor willing to take part in a dispute resolution procedure before a consumer arbitration body.
Note: The European Commission’s former online dispute resolution platform (ODR platform) was discontinued on 20 July 2025 and has since been unavailable. A reference to this platform is therefore omitted.
10. Final provisions
The contract language is exclusively German.
Applicable law: Contracts between us and you are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer-protection provisions of the state in which you have your habitual residence remain unaffected by this choice of law (Article 6 of the Rome I Regulation). As a consumer whose habitual residence is in Germany, you therefore continue to enjoy the protection of the mandatory provisions of German law.
Storage of the contract text: We store the contract text of your order. We will send you the order data and these T&Cs by email. You can access the current version of these T&Cs at any time on this page.
Severability clause: Should individual provisions of these T&Cs be or become wholly or partially invalid, this shall not affect the validity of the remaining provisions. The statutory provisions shall take the place of any invalid provisions.